At both inspections, Mr. Jackson took more than three hours to complete the home inspection. He was thorough. He encouraged us to tag along and explained things in detail as he found issues. We felt confident that he had caught almost all or all of the issues present in the home. Mr. Jackson returned his report to us the same day as the inspection both times.

Additionally, his report was detailed, with a picture of each problem he found. He also rated each problem as a safety issue, aesthetics issue, etc. This rating helped the homeowner see that they needed to make certain repairs, which they did without question. I attribute some of their receptiveness to the thorough nature of Mr. Jackson’s report.

Mr. Jackson was available via phone and text whenever we had scheduling issues or questions. His responses were prompt and helpful.

At the end of both inspections, we felt Mr. Jackson didn’t charge us enough for the quality of the service he provided. We actually paid him more than his price because we thought that was only fair.